Bank Of America
Unauthorized Travel Program Fees and Pinpad Rental Charges Taken From Account

Bank of America makes deals with a 3rd parties to steal $ from customers.

THEFT #1 - Between 2'98 & 6'05, $6 per month was collected by Bank of America on behalf of Ttrilegiant/Travelers Advantage without my knowledge or consent. It was about 7 years when I finally questioned the "Optional Product" at $6/month on my mortgage statement. After a token payment in an attempt to pacify me, there remains an outstanding refund due of $402.00. Their act of enrolling me in this Travelers Advantage program without my knowledge or consent represents fraud. They said they had a signed agreement. They agreed to send me a copy but I received a letter stating that I enrolled on the phone - they agreed to send me a copy of the recording but I received a letter stating that they are not required to keep records past 4 months.

THEFT #2 - Bait - Switch - Bank of America sent me a "pinpad" add-on to my credit card processing terminal, walked me through reprogramming. They told me there was no cost to me for this "pinpad". They told me I needed this to be in compliance. (I didn't) I caught this after the second debit to my account of an "equipment rental fee". They sent a call tag & the "pinpad" was returned to the 3rd party (TASQ Tecknowlogy) & the 2 debits were reimbursed. Case closed? NO! I see another debit - they are continuing to charge this unauthorized "equipment rental fee". They promised to send me a copy of an alleged signed agreement. I have not received it.
For me, even full refund will not close this matter. They need to be held accountable.

Company: Bank Of America
Country: USA
Phone: 8006278008
Site: bankofamerica.com

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