Green Tree Servicing LLC
Mortgage transferred

Our mortgage was held by Bank of America and transferred to Greentree. We received a letter from Bank of Amer. Re this, but no bill for the March payment from Greentree.inSTEAD Bank of Amer sent their bill for March 1st, so of course we paid to them. Greentree began their calls—They refused to call Bank of America tostraighten this out. They said Bank of Amer had to transfer the March payment to them. When this did not happen in March, I had to spend 45 minutes at the Bank of Amer branch and they told me I had to send aq fax with copy of the March check payment to Bank of America, so Bank of America could transfer the payment to Greentree. Now I'm dealing with TWO lending companies that do not know how to conduct business or transfer a mortgage. Bank of America could not find my March payment and Greentree was calling me every day in regard to a late payment. Bank of America transferred the March payment to Greentree in April, finally after my fax, but sent the wrong amount (20 cents short), so then Greentree said they could not process the payment until I sent the 20 cents to them.

I would tell everyone never to do business with Greentree or Bank of America. Greentree should have sent a bill for the March payment and after not doing so, refused to contact Bank of Amer to resolve the situation. It is like dealing with incompetent idiots! They are making tons of money off consumers, but I had to make all the phone calls, go to the bank, Fax, etc to facilitate this transfer.in past years we have had mortgages transferred between banks and never had a problem.
The bank did all the work in a timely manner. If this goes on our credit rating, we then have more work to straighten that out.

Company: Green Tree Servicing LLC
Country: USA

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