BB&T
Early mortgage bill payment triggered $570 in NSF fees

My husband and I, unfortunately, opened up an account at BB&T. They say free checking, HA! I used their online bill pay and scheduled all of my bills for my paydate. Somehow, I mistakenly scheduled my mortgage payment for the date I entered the payments instead of my paydate (easy mistake). When I went to use my debit card, I was told it had insufficient funds. I knew that I had about $500.00 in my account. When I went online and looked, BB&T had paid the $1850.00 for the mortgage payment, and even though I had pending charges that came in before that payment, they paid the $1850.00 and charged me $570.00 in NSF fees.

I went to talk with the bank manager and she told me there was nothing she could do to reverse the charges. I told her that the check should never have been paid. I only had $500.00 in my account! She told me she was very sorry, there was nothing she could do because it was my mistake.

I am closing my account TODAY! BB&T does not have the consumer in mind... They must make a great profit on NSF fees because of their shady practices!

Company: BB&T
Country: USA
State: Virginia
City: Prince George
Phone: 8045397453
Site: bbt.com

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