Bank Of America
ATM took cash and gave no receipt and no record of the transaction

I deposited some cash in the ATM machine and it was difficult to get the cash to stay in the tray as air blows out of the machine. The first time I deposited one bill it worked OK, 2nd time I attempted to deposit 2 bills in the ATM the machine took one bill and spit the other one out. I re-deposited the one bill with 2 others and the machine took all 4 bills, spit my ATM card out, and gave no receipt for the transaction for any of the bills. There in fact was NO record of the transaction according to the bank. I filed a claim and was given a "temporary" credit pending investigation (45 days) for the cash I deposited. I have waited almost 2 weeks and have heard nothing from the bank.

I called to request information on my claim and was told by a representative of the bank that unless I can provide the bank with the exact amount and denomination of the cash I will most likely not get credit for the money I lost in the ATM machine. This is a new style of ATM machine that does not require an envelope for cash deposits as there is a tray that retrieves the cash and counts (scans) it prior to issuing a credit to your account. Is this the "New" Bank of America casino and "slot machine"? Never deposit more than one bill at a time into these machines and keep a record of the amount of money deposited.

Company: Bank Of America
Country: USA
State: Arizona
City: Scottsdale
Address: 8750 E. Raintree Dr
Phone: 8004321000

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