CitiFinancial
Collector Questioned My Intentions Over Late Car Payment

I am angry because my car payment was due on June 30th. I came back from a 3-month visit on June 15th. The first thing I did was go to the bank to get a cashier's check for the auto loan. I totally forgot to send it, really, I did.

Anyway, I got a phone call from a woman named Andrea Lopez. I answered it because I wanted to explain that the payment was on its way. I know they have heard every excuse, but I really forgot. My husband is at war, and he was the first thing on my mind, not a car payment.

Andrea had the nerve to ask, "What are your intentions with the money?" I told her, "My intentions are to pay you, which I have." She tried to accuse me of using the money for something else. I told her, "I didn't forget to get your money, I just forgot to send it out." She also kept talking to me like a child.

I understand they deal with people who cannot come through and have many excuses, but I am angry because she had the nerve to accuse me of spending the money. I am human, and if I forget, I forget. I had other things on my mind. It is not like I did not have the money and was hiding from them. That is why I answered the phone. But they have no right to talk to people like they are stupid.

Company: CitiFinancial
Country: USA
Site: citifinancial.com

  <     >