CitiFinancial
They treat customers like children

I’m pissed because my car payment was due on June 30th. I came back from a 3 month visit on June 15th. The first thing I did was go to the bank to get a cashiers check for CitiFinancial Auto. I totally forgot to send it, really, I did. But any ways I get a phone call from this Andrea Lopez, I answered it because I was explaining to her it was on its way. I know they've heard all excuses, but really I forgot, my husband is at war, has the first thing on my mind, not a car payment. Well Andrea had the nerve to ask "What are your intentions with the money" I told her "my intentions are to pay you, which I have" She tried to accuse me of using the money for something else. "I told her I didn't forget to get your money, I just forgot to send it out". She also kept talking to me like a child. I understand they deal with people who can’t come trough and have many excuses, but I’m pissed because she had the nerve to accuse me of spending the money. I’m human, and if I forget I forget, I had other things on my mind. It’s not like I didn't have the money and was hiding from them. That’s why I answered the phone. But they have no right to talk to people like they are stupid.

Company: CitiFinancial
Country: USA
Site: citifinancial.com

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