Drive Financial
Customer service reps refuse to change payment due date or arrange deferment

I recently have been having bill paying issues. Like so many of us. I called Drive to try to get my payment date changed. It sounds easy right. Nope no way. It has been the most terrible thing. First, CSR I spoke with said after I paid my next bill the would be able to change it. I was doing all this to try to save from having to do a deferment. She said after my payment came out of the back they would be able to change the date.

O.K. So almost a month has gone by we thought it as changed until the Phone Calls. I would explain to one CSR get off the phone with her/him not even 1min. Later they would be calling my other phone. I have tried to talk to a CSR and explain what had happen. Now all they want is another payment and then they will change the date. Well, we don't have it I explained to the CSR there has to be something else we can do. So, I said I want an deferment then and she would not even talk to be about it. I asked to speak to a Supervisor, well, she sent me to a voice mail that said "I will get back to you at my earliest convenience." And of course no phone call. I keep calling and asking to speak to some one else and of course there is no one to speak to.

So, I am joining all the other unhappy customers of Drive Financial. Someone please help us!!!

Company: Drive Financial
Country: USA
State: Texas
City: Dallas
Address: 8585 North Stemmons Freeway

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