Citi Credit Cards
Two Mailed $20 Payments Not Posted, Late Fee Threatened

My payment of $20.00 was due on June 5. On May 15, I mailed my first payment of $20.00 to Citi Cards. When I checked my records (phone) on May 31, the payment wasn't posted. On June 1, I mailed a second payment by priority mail. When I checked my records (phone) on June 3, the due date, neither of the two payments was posted.

Afterwards, I talked to three customer representatives and explained the situation. All three claimed that none of my payments had been received and that I would be charged a late fee. The last representative told me that if I weren't happy, I could cancel my account immediately.

Once I saw a Dateline show in which a former credit card company associate told horror stories about payments being destroyed in order to charge customers late fees. If there were any doubts in my mind about these allegations back then, there aren't any now. There is no doubt in my mind that Citi Cards intentionally caused me problems in order to extract some money from me, just as there is no doubt in my mind that there are many other victims of Citi Cards' unethical practices.

I suppose very few people realize that when one is treated unfairly, he or she finds a way to balance things, because there should be balance in the world, right? So, Citi Cards treated me unfairly today; tomorrow I will treat someone else unfairly, and then, in turn, he or she will do the same to another. And who knows, one day the Citi Cards CEO's, or one of the many shareholders', mother or daughter may come to me for a radiation treatment. Believe me, you wouldn't want me to be furious, because it may cost you much more than you gained from charging me a late fee.

Company: Citi Credit Cards
Country: USA
Site: citicards.com

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