Citi Cards
Over $1800 in Late Fees After Switch to Email Statements

In January I had a zero balance on my Citi credit card and received an offer for 3.99% interest rate until paid in full for balance transfers with no transaction fees. I used this transfer to pay off $ 8200 from my other credit cards. I set up my Chase Billpay to pay $ 250.00 every month approx 3 weeks before my due date each month, my min payment was only $ 95.00 per month. In May I made my May payment and on the statement closing date of May 23 my June payment was posted also causing all other payments from that point forward to be 2 days late. This was not discovered until August approx $ 1800 in late fees and a default interest rate of 20.22% later because somehow without my knowledge I was switched from a paper statement to email statement. I have numerous credit cards and had not noticed that I hadn't been receiving this Citi statement.

I called the customer service number and explained what had happen to Lisa and she credited $ 722.00 of the last 6 months and change the interest rate back to the 3.99% rate and advised that I had to contact the other Citi Bank customer service to get the other $ 1000.00 credited since she could only see 6 months history on her computer. I sent 1 letter and 3 faxes in the next one and half months to the number and address I was given with no response.

I called again today and was advised that they would not refund the other $ 1000.00 because they did not have to, they are not disputing what I have stated because I have the statements to prove it and so do they. I understand that I should have noticed that I wasn't receiving statements earlier but that does not justify them charging over $ 1000.00 in fees and defaulted interest. I guess Citi Bank doesn't need to keep good customers. If anyone can suggest any type of recourse or other contact numbers please email me.

Company: Citi Cards
Country: USA
State: South Dakota
City: Sioux Falls
Address: P.O. Box 6062
Phone: 8887662484

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