The Home Depot Credit Services
Credit Service Moved Major Purchase Balance to 21% Interest

I have a Major Purchase plan through my Home Depot account. THIS HAS A PROMOTIONAL INTEREST RATE OF 15.48%. In December, I paid off all other parts of my Home Depot account to avoid interest penalties. I left the Major Purchase plan and began paying it down monthly. Each month when I received my Home Depot statement, the credit service moved money from the Major Purchase plan to a higher interest rate, from 15.48% to 21%, for no reason. I called and dealt with their customer relations and account services people 6 times.

On April 3rd, "Susan" said, "Your account is a mess." I said I know, because you people have no idea what you are doing. Susan replied that she would fix this, promised to follow up on it, and guaranteed me it would be fixed by 04/18, and she said she would follow up on 04/21. When the new statement arrived, it showed her adjustments, but it also had a new amount transferred to the higher interest rate of 21.00%.

On 04/28, I again contacted account services and was told by Debbie that all newly accrued interest gets applied at the higher interest rate. I told her that is illegal because the company is double dipping, to which she replied that is the way the system works. Of course, I realized she had no clue what she was talking about, so I requested to speak to the "account specialist." "Sandy" first said, "I don't know why this is doing this, but I will take care of this," the same thing Susan said on 04/03.

Company: The Home Depot Credit Services
Country: USA
State: Iowa
City: DES MOINES
Phone: 8006770232

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