Home Depot
No-Interest Payments Not Applied Unless You Call First

We usually purchase products from Home Depot on the no-interest 6- or 12-month plan. Occasionally we also make small purchases on the card.

In the next few weeks, some of my no-interest promotions are coming due, so I called the 800 number to make sure they would not rip me off if I sent in the payment. Sure enough, the customer service agent said, "For the payment to be applied to the promotional amounts, you must CALL them first." You cannot mail a signed letter, you cannot go to a local store, you must call first and then make a payment.

So I asked why any person would not want their payment applied to promotional purchases, as this would save interest. The "customer service agent" said, of course we are not trying to rip you off. Home Depot knows that most people would just send their payment in, expecting Home Depot to be intelligent, logical, honest business people. There is absolutely no reason why anyone would not want the amounts applied to promotional purchases.

Home Depot preys on people not taking the time, or wasting their time, to call first. What type of business tries to rip off its customers, customers who spent $37,000 at their business in the last year? Needless to say, we will be canceling the account and will never purchase from them again.

Company: Home Depot
Country: USA
State: North Carolina
City: Hillsborough
Site: homedepot.com

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