Aurora Loan Services
Aurora Loan Services ficticiously reporting my loan FOUR MONTHS BEHIND

Aurora Loan Services filed intent to foreclose court February. The case was settled in court with an agreement for me to make roughly double payments for a period - which I did. Now they have gone back in violation of our contract and decided I owed additional payments varying from $6000 to $4000. They are also reporting to the credit bureaus that I am four months behind on my mortgage payments. I have honored the agreement and I've not missed any payments since the agreement. They didn't even have a copy of the agreement - I had to fax it to them. They were not even aware that we'd settled in court.

I made my mortgage payment in January and twice they returned it to me because it was sent online vs. A check. The third time they accepted it (same method, online) - and credited it as received as of the third time I sent it. When I called to ask why they said I wasn't authorized to make online payments. I'd been making online payment for months prior to this.

A VP Cathy Jarboe has sent me a letter dated 3/17/08 and I've attempted on numerous occasions to call her but I've only been successful in leaving message after message. She has returned my calls to my home phone while I am at work. They have my cell number but they really are not about providing any reasonable level of customer service.

Their recordkeeping is terrible. Whenever I call into customer service to speak to someone they cannot distinguish between my mortgage payments coming in and an escrow going out. They didn't even have a copy of the agreement signed by one of their officers that I'd mentioned above - I had to fax it to them. They were not even aware that we'd settled in court. They were not even aware they had filed foreclosure papers. I have told them when I can be reached since they cannot be reached and they do not call.

Company: Aurora Loan Services
Country: USA
State: Colorado
City: Littleton
Address: 10350 Park Meadows Drive
Phone: 8005500508

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