Saxon Mortgage Services
Wrongful Foreclosure

My husband and I had our mortgage sold to this company. For the past four months, Saxon has said that we have not paid our mortgage payments, yet it is clear that the payments have been coming out of our account. We are now in foreclosure and have yet to be given a solution or answer by the company after we have sent in proof of payment. We have a lawyer in waiting for our false "foreclosure sale" coming up.

One of the worst parts of this whole ordeal is our inability to get across to any staff that can actually help us. My husband has spent hours on the phone, holding for a supervisor. The time that I called most recently and a customer service representative started to put me on hold, I told her that I would not be willing to wait for long because I was at work and had to get back to my job. She had the audacity to say, "Well, I know work is important to you, but it's a shame you won't just spend the time to wait to talk to someone who can help you with this. We're definitely in on any class-action suits.

Company: Saxon Mortgage Services
Country: USA

  <     >