Vanderbilt Mortgage
Claimed Three Months Behind Despite Receipts; Threatens to Sell My Land

I have all of my receipts showing I have made all of my payments and I even had them send me a pay history and even there pay history shows I have made all my payments. When I went to make my next month payment they refused it saying I am 3 months behind and they will not take just one payment. I am now owing for 2 months.

When I faxed them the proof and copies of all my payments they said it did not matter what I had that they have had 3 people look at my account and they agree I am now 3 months behind, and they refuse to speak to me about my account unless I intend to make all 3 payments.

Back in May I requested them to stop the direct withdrawals from my bank account. I even sent a letter asking them to stop and they told me over and over that they had. But they did not. I was running all over town taking care of returned items and they were charging me 10.00 for ever return payment. Even though I request on the phone and in writing to have it discontinued. I had to have the account closed and they still tried to take money for 2 months after that. Now they say that because of all those NSFs it is my fault I have missed the payments.

But when I called to say I can show were you double posted 2 payments for the same month I was told that they did not care there system is correct and I am wrong.

I have gone over and over there pay history and have been fighting with them about this since the end of May 07. I even had a friend who is an attorney call them and they still will not listen. He tells me we can file a declaratory motion, but all that is, is were the judge will look at there paper work and my receipts and tell them I don't owe the money and that they have to take my payments.

But what happens the next time they double post for the same month I will be in the same boat again.

There customer service is the worst I have ever worked with and I worked for a collection agency and if any of the rep were to speak to the customers that way they would be fired. I have been treated like trash, I have had personal questions asked of my parents and mother in law, there representative has been rude to my father for no reason. I hate to think they can get away with this. I do think they need to be sued and given a rude awakening that they can't keep treating there customers like this.

Company: Vanderbilt Mortgage
Country: USA
State: Tennessee
City: MARYVILLE
Address: 500 ALCOA TRAIL
Phone: 8009707250

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