Capital One
Over-the-Limit Fee Caused by Finance Charges

I've just been hit with a $29 fee for going over the limit on my Capital One credit card, yet I haven't made any purchases to cause me to exceed the limit, nor have I been late in making my monthly payment. The over-the-limit was caused by Capital One's finance charges. Their high interest rates caused me to go over the limit, and then they charged me $29 because of this. When I attempted to call to dispute the fee, I couldn't get past the automated line. When you hit "0" it tells you that this is invalid and directs you back to the general menu. Clicking on the "customer service" tab on the Capital One website takes you to a page that says "CONTACT US, WE'RE HERE TO HELP" with the picture of an actual person which leads one to believe that you will be speaking with an actual person.

Stacy
Hebron, Kentucky
U.S.A.

Company: Capital One
Country: USA
State: Utah
City: Salt Lake City
Address: PO Box 30285
Phone: 8009557070

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