Capital One Credit Card Services
Refused to Reverse Valid Hotel Credit Dispute

I booked several days with the Princesa Hotel in Rocky Point Mexico.

Due to a strike at the border we were forced to leave one day early at the hotels recommendation. We complied and left on November 25. After having paid for that day in advance we were provided a receipt at the front desk showing a due credit reversal to my Capitol One card in the amount of $180.00.

The hotel never fulfilled their obligation to credit our capitol one card back $180.00 so we immediately contacted capitol one with all of the required and supportive information. In their typical fashion they requested the same information several times and the final time I sent everything certified mail.

I just received a letter in the mail that they can no longer help me and that I must now contact the merchant for a resolution which is impossible as they would not comply from the beginning.

They never gave a reason in their letter for their unwillingness to reverse a valid dispute.

Company: Capital One Credit Card Services
Country: USA
State: Virginia
City: Richmond
Address: PO Box 85520
Phone: 8009557070

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