American Express
Abysmal Customer Service!

Here's a FAX I sent American Express. Of course, nobody has bothered to contact me. I'm about to call and cancel this card.

Stephen a. Xxxxx
xxx xxxxx xxx
raleigh, nc xxx
919-xxx-xxxx
xxx@xxxxxxxx.com

February 9

By fax: 623-444-3001

American Express
P.O. Box 297812
Ft. Lauderdale, FL 33329-7812

RE: Trying to resolve issues with a credit card.

Dear Sir or Madam,

I attempted to use my American Express card twice this morning at a Wal-Mart in Wake Forest, North Carolina. Both times, my charges were declined. I was handed two tiny slips from the cashier that each stated? CARD ISSUER DENIED THE CHARGE.?

My credit card number is XXXXXXXXXX. I have never had a late payment, have always paid my balance in full, and currently have a $0 balance.

I contacted your customer service center and attempted to speak with a woman regarding today's difficulties. Unfortunately, there was a language barrier and not much was accomplished. I was informed that I must have entered the wrong ZIP code at checkout and my card was placed in a security hold state. Unfortunately, I have two ZIP codes, XXXX and YYYY. I attempted to use XXXXX first, then YYYY, both to no avail.

I've carried many credit cards over the years, and have never been asked for a ZIP code or PIN by any merchant.

I asked my wife and card-holder, to follow up and attempt to determine what the issue was. The representative told her there was something wrong with the card, and transferred her to another department. This other department said nothing was wrong, but they could place some form of? Override? On the account, presumably to stop Wal-Mart's terminals from requesting the ZIP code.

Unfortunately, things at this point went from bad to worse. The representative required that I be involved in the telephone conversation, and refused to help my wife resolve the issue with the card.

I'm writing to request the assistance of someone who can make my account? Right? The two calls we've placed into your Customer Service department today have caused me to re-evaluate this financial relationship: I can get substandard customer service from representatives a half a world away from many card issuers, many of which do not charge an annual fee.

We will cease using these credit cards until this issue is resolved. Quite frankly, I don't need the embarrassment of having your gateway decline my purchases.

Please contact me at the above-referenced telephone number.
Very truly yours,
XXXXXXXXXX XXXXXXX

Company: American Express
Country: USA
State: Florida
City: Fort Lauderdale
Address: P.O. Box 297812

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