American Express
Platinum Card Limit Cut to $500 After Reduced Card Use
- 06-02-2010
- 47
We need your help exposing AMEX for their terrible customer service and lack of loyalty to their customers. Thank you in advance for reading this email.
We have been a member of Platinum American Express since 2000. We have used our cards, which we pay a fee of $400 each for the privilege of spending money with them, for our corporations, our personal expenses, and travel. Over the years we have probably spent over $700,000 with American Express! We ALWAYS paid the balance off when due and at times at meant a $50,000 monthly payment.
During the last 6 months, we have used our American Express cards less and less. One reason is that we had some charge problems using the card in Mexico that went largely unresolved for all parties because no one in India (Which is where their call center is for this "American" company) could comprehend the intricacies of our problem because it was quite simply a matter best dealt with by an American. Even someone from Mexico would have understood it better.
Secondly, we were using other cards that gave us the mileage points we needed for an airline.
The problem is that because we have NOT been using our cards very much, they have cut us off at $500! Now that we need it... We got cut off at $500. For no reason. We have no payment due until July 2nd and our balance is only $443.27. We have carried balances in the 10s of thousands in the past and now we can only have $500. Which is less than our annual fee we've paid this "American" company. What if we were out with clients wining/dining and our card was declined? That would be so embarrassing.
So we called and complained. Who did we get? Some smug kid in India who put us on hold for 20 minutes and told us that "the computer says you have not used your card much in the last 6 months, so your balance and available credit is $500." How does this make sense when they advertise themselves as a no spending limit card? And we are Platinum cardholders to boot!
We want to know if you are interested in writing an article about AMEX. I'm sure we are not the only consumers with this challenge.
Company: American Express
Country: USA