Bank Of America
Debit Card Blocked on Christmas Eve Despite Positive Balance

While in the middle of my shopping for Christmas gifts, my card was suddenly declined yet I still had a $275.00 balance in my checking account! I immediately went home to my PC to check my online balance & saw an alert from Bank of America: "irregular activity" "call us immediately at 1.800.622.8731. We will review the activity on your account with you and upon verification, we will remove any restrictions placed on your account"

There was! No! Irregular activity! I was Christmas shopping at one mall and a plaza ON CHRISTMAS EVE! I was not in the "RED" - I had $275 bucks left in my account! My purchases at that point were all accounted for online!

BUT GUESS WHAT? I called & got a "California" customer svc rep "Katie Fang" who said "NY was closed because it's Christmas Eve" I told her "I need to get the rest of my daughter's Christmas gifts! I haven't bought our Christmas dinner yet! Our Christmas will be ruined!" She said she couldn't do anything for me but was very VERY rude with her replies: "uh-huh, yes... Oh how interesting, OH WELL!" all said in a very sing-songy sarcastic voice!

Bank of America has the most deplorable customer service. I had questioned a suspicious tactic before which seemed like they used it to make bounce fees happen: a "hold" on your direct deposited payroll check? Is that legal??

Company: Bank Of America
Country: USA
State: New York
City: Buffalo
Address: 2221 Seneca Street
Phone: 8006228731

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