CitiBank
Refused Copy of Payoff Statement and Billed Over $3000 Years Later

Okay, I had a Citibank Credit Card a couple years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit cards and wanted the payoffs for them.

All my credit cards sent me statement and I sent them the payment in... No problem... But Citibank. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement that I owed them $500. I called them to see if maybe something got messed up with my payment. The rude rep stated that I had agreed to a payoff with the representative, I spoke to over 6 months ago. I stated, NO, I just asked for a payoff statement be mailed to me. The rude rep that I spoke to this time, was not helpful and did not want to help me at all. I asked the rep to send me a copy of my statement that I mailed with my check and they said flat out no! I asked to speak to a supervisor and that person was even ruder than the other. Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount in the payoff. Unfortunately I didn't make a copy of my statement, but I made a copy of my check... Dumb on my part. Now over the years Citibank has sent the bill to a collector and has kept increasing the amount of the money due, apparently adding interest. It's about over $3000.00 now. Wow!!! I never created an account online with my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she can work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.

Company: CitiBank
Country: USA

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