Capital One Bank
Unauthorized $15 Monthly Payment Protection Charge Added to Account

Capital One Bank
PO BOX 60024
City of Inust CA 91716-0024

This is a formal complaint

GENERAL CORRESPONSE
CAPITAL ONE
30285 PO BOX
SALT LAKE CITY UTAH 84103-0285
Attn: Richard Fairbanks

Account: (ror redacted personal information for security purposes)

I have an unauthorized charge added to my CAPITAL ONE account (been a client for 4 yrs)
with a sister CO. Of yours called Payment Protection. They have been charging me $15.00 per mo. When I carry a balance. I recall speaking with a customer service rep 18 months ago and remember when he offered me this option and I declined the offer. I was able to speak with the protection group and they cancelled this authorization and will only credit my account 1 month, and referred me back to Capital One. Each dept refers me to the other. I am demanding a full credit to my account - and I also want the dates and the name of the person that signed me up for this option without my authorization. This is a bad business practice and I am completely appalled at your organization. I am also surprised, over all these yrs as a cardholder and have not endured any problems or issues like this. Please call me at (ror redacted phone number for security purposes). Thank you.

Very Upset disappointed Client

Company: Capital One Bank
Country: USA
State: Virginia
City: McLean
Address: 1680 Capital One Drive
Phone: 8009033637

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