Capital One
Refused to timely refund my credit balance

I asked Capital One to refund a $5,000 credit balance (overpayment). They told me I would have to wait 15 days after the next statement closing date. I reluctantly complied.

Now they say that I must write them a letter to formally ask for my money back. Then 30 days after receipt of the letter they will mail me a check. And, I should allows 10 days beyond that for mail time.

I find that totally unreasonable. They are getting interest-free use of my money for almost two months, not to mention the financial strain this is causing on my budget.

Thank God for usacomplaints.com. Maybe others will benefit from reading my experience and avoid Capital One like the plague.

Company: Capital One
Country: USA
State: Virginia
City: McClean
Address: 900 E. Main St
Phone: 8009557070

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