Sallie Mae
Loan verification delays and unreachable supervisors while returning to school

Sallie Mae is the most incompetent, unprofessional business I have ever had to deal with! I filed for a loan in March when I was employed. Now it is May and I am returning to school while my loan from Sallie Mae is still in question!

When I was told that I needed to send address verification, I wasn't told a month later that "they're" types of verification had changed. After I threatened to cancel my loan, then someone took action and "decided" to go ahead and use the verification I sent in. Not only are the "customer service" representatives total morons and should go back to school, but you are never allowed to speak to a supervisor as they are all in meetings! Anytime I have called, I always have a problem and they cannot help me. I am praying that I receive the loan because once I do, I will make sure that my repayment comes quickly because I never want to have anything to do with Sallie Mae! After reading all of these horror stories, I hope that others who have no other choice but to deal with them take notes whenever you have to call them. They will lie because they are greedy and incompetent!

Company: Sallie Mae
Country: USA
State: Pennsylvania
City: Wilkes-Barre

  <     >