Capital One Auto Finance
Auto Loan Calls Every 15 to 60 Minutes Including Elderly Mother

I have had my auto loan since March. The phone calls began before the first payment was due.

In mid, my account became 1-month delinquent. The representatives began calling my home daily, every 15 minutes. They would either hold the phone in silence, or behave childishly rudely. I began to complain when they tried to intimidate my elderly mother, for whom I was caring for in my home.

I pay, but I have a 1-month delinquent balance, so they call my home every day, beginning at 8am, up until 9pm. The calls come at 15-60 minute intervals, all day. They don't say anything, or they are very rude.

I refuse to take their calls and have advised their customer service of my complaints. I have filed 3 complaints with them online. Following a prank call, I decided to complain to the FTC. I am awaiting some result.

They still call my home all day, and I have to turn off the ringer. This conduct should be considered illegal use of a telephone.

I am considering refinancing options, which will cost me more money, but will hopefully bring some peace to my home. They are the nastiest and least professional creditors that I have dealt with in 25 years.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Phone: 9722440052
Site: capitalone.com

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