Capital One
Account Closure Ignored, Collections Calls and Late Fees Continue

In January of I contacted one of Capital One's customer service representatives and requested my account be closed. I sent a check for the balance on my account as reported to me by said CS Rep. A check for over $500 dated Jan 22.

In July I received a collections call from Capital One. They stated there was still an outstanding balance on the account, and therefore they could not close the account until it was paid. At that time I authorized a 'tele-check' for $80, that was again supposed to zero my balance and close the account.

Today Jan 2 I received another call from their Collections department!!! The account has not been closed and they are telling me there a late fees being applied to the account, as well as reports being made the Credit Companies because I haven't made a payment!

I have contacted Pre-paid Legal, and one their attorneys has advised me not to make any further payments until I receive a written statement of my account covering this period in question.

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Address: P.O. Box 85015
Phone: 8004620114

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