US Bank
Overdraft Fees Despite Overdraft Protection Showing $78 Available

US Bank charged me with $140.00 in overdraft fees even though I had overdraft protection. I often check up on my checking account via 1-800-USBANKS phone number. The automated 1-800-USBANKS computer informed me that I had, "$78.00 of available funds" on my overdraft protection account.

I made 4 small purchases... And was assessed 4 overdraft charges totalling $140.00. I still have the entire audio recording of the 1-800-USBANKS computer informing me that I have "$78.00 of available funds" in overdraft protection and in the same call telling me I have "$140.00 in overdraft charges".

When I spoke to a real person on the 1-800-USBANKS phone number, I explained the situation and said, "I was so surprised and shocked that I tape recorded the automated computer voice on 1-800-USBANKS as proof, would you like me to play it for you?" the lady taking my call interrupted me, "Sir, you broke the law by recording that phone call and we can sue you for that, you are now banned from using our automated 1-800 banking number, if you want any further assistance you will have to go to the US Bank location where you opened up your checking account."

Company: US Bank
Country: USA
State: Minnesota
City: Mankato
Address: Madison Ave

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