TD Bank
Checking Account

TD Bank is the absolute worse bank around. They talk about their customer service, yet they have terrible customer service. They incorrectly charged me $210 in overdraft fees even though I had funds in my account to cover my transactions. I called, asking what in the world the $210 was for and that is when I was told it was for overdraft protection. I was so upset and did not understand why they were charging me for overdraft protection when I had the funds in my account to cover my transactions. The told me it was an error, and that I had automatically been signed up for overdraft since I used to be a Commerce customer. That did not make any sense because I didn't have overdraft protection for Commerce either. They reversed the $210 charge. The next day, I had another charge for $105. Apparently, when they took out the $210 there were other transactions that were pending which could not be paid because of their $210 mistake. So even though my account should have been in the positive, it was in the negative and they had the nerve to charge me $105 overdraft charge. I called and explained the situation, they even looked in the notes but refused to reverse the $105 charge. If they had not mistakenly charged me the $210, I would have had enough to cover the remaining transactions. This bank is terrible. I am cancelling my account immediately.

Company: TD Bank
Country: USA
Site: tdbank.com

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