Citimortgage
Deed Never Received After Payoff and $50 Fee for Copy

I paid off my loan in September and have not received the deed. When I called on February 17th, the call went to India, as it seems that big corporations are sending jobs overseas. I was told the deed was mailed in November.

I was told it went out by regular mail instead of certified mail. After going round and round with this person, I told her I wanted my call transferred to someone in the USA, since that is where the house is. After exchanging heated words with her and being hung up on, I spent several hours trying to find a number in the USA for them.

I then talked to a lady in O'Fallon, MO (at least I think she was in the USA). I asked her the same thing about the deed. She also claimed that it went by regular mail. After I once more explained that I have not received it, she had the nerve to ask if I might have thrown it away thinking it was junk mail.

I told her that I spent the last 25 years paying off the loan and was not so dumb as to throw away the deed. She played dumb when I asked her why they send out letters by certified mail when payments are late but send out deeds by regular mail.

She then said she could have a copy sent out at a cost of $50.00. I asked why I should have to pay for something I did not get in the first place. She then said one would be sent out and it would take 30 days. Well, 30 days have gone by and I still have no deed.

I would like to know if this is a common thing, claiming the deed was sent and then charging $50.00 to make extra money.

Company: Citimortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Dr

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