Citimortgage
Claimed deed mailed but have not received it, Ripoff!

Paid off my loan in Septmeber and have not received the deed. When I called on February 17th (of course the call went to india, as it seems that the big corporations are screwing us by sending jobs overseas) I was told that it was mailed in November.

I was told that it went out by regular mail, instead of by certified mail. After going round and round with this person, I told her I wanted my call transfered to someone in the USA as that is where the house is. After exchanging heated words with her and being hung up on, I spent several hours trying to find a number in the USA for them.

I then talk to a lady in O'Fallon, Mo. (at least I think she was in the USA.) I asked her the same thing about the deed. She also claimed that it went by regular mail. After once more explaining that I have not received it, she had the nerve to ask if I might have thrown it away thinking it was junk mail.

I told her that I spent the last 25 years paying off the loan, that I was not that dumb to throw away the deed. She played dumb when I asked her why is it that they sent out letters by certified mail when payments are late, but send out the deeds by regular mail.

She than said that she could have a copy sent out at a cost of $50.00. I asked why should I have to Pay for something I did not get in the first place. She then said that one would be sent out, and it would take 30 days. Well 30 days have gone bye and still no deed.

I would like to know if this is a common thing, claiming the deed was sent, and than charging $50.00 to make extra money.

Company: Citimortgage
Country: USA
State: Missouri
City: O'Fallon
Address: 1000 Technology Dr

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