Citibank - Citicards
Unauthorized Match.com Charge and Fraud Form Requiring Notary

I had been a loyal citibank customer for over 10 years. I hadn't used my citibank mastercard for over two years and since I had gotten married and my husband already had another citibank account, I called citibank to close my account.

But after speaking in length to a very nice, hard-working, citibank customer service rep, he convinced me to keep my account and told me that they would stop sending me the checks in my monthly statement which I was concerned someone could get ahold of and charge to my account.

Well lo and behold about two months later I get a charge on my account from Match.com. Keep in mind my card was never out of my possession so I called up Citibank and cancelled my account immediately. They sent me a form to fill out for fraudulent charges which included getting the form signed by a notary republic.

The time, money and hassle it would have taken me to get a notary to sign the form wasn't worth it. In the meantime I also incurred a late fee on an account I never wanted in the first place. That got my blood boiling, so I called Citibank and spoke to Kristen a so-called "manager" who refused to give me her last name. She said that they weren't allowed to. I told her that was another poor business practice.

Now I understand how Citibank scams money out of the little guys by manipulation and creating red tape so think consumers get discouraged. Thank you for reading.

Jennifer
Dana Point, California
U.S.A.

Company: Citibank - Citicards
Country: USA
State: Nevada
City: The Lakes
Address: P.O Box 6345
Phone: 8006337387

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