Planet fitness gym
Double debit and incorrect debit

Hello

Could somebody please attend to my query. I was told that you have a 48hour turnaround time but it has not been adhered to.

Sent from my iPad

Begin forwarded message:

From: Rehana Badrudin
Date: 08 January 5:55: 39 PM SAST
To: customerservice@planetfitness.Co. Za
Subject: Fwd: Double debit. Membership number RB08799. ID Number 9212310033081

— Forwarded message —
From: Rehana Badrudin
Date: Wednesday, January 8
Subject: Double debit. Membership number RB08799. ID Number 9212310033081
To: customerservices@planetfitness.Co. Za

To whom it may concern

I am very disgusted about your pathetic service. I am currently a student and work very hard to make ends meet. My bank account has been double debited twice.in November I spent a lot of time trying to rectify your error and had to pay a penalty to reverse one debit. I have also been having a problem with increase in subscription without being notified. Remember that I have a signed contract with you guys so please can you rectify your errors and reverse back all the extra amounts that have been debited. I am totally disgusted with the way my account has been handled, I am a student and cannot deal with your incompetences anymore. Could someone urgently contact me or I will have to take some serious action.

Urgent

Regards
Ashraffa Badrudin
0844567101
011- 8300706

Company: Planet fitness gym
Country: USA

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