CareCredit GE MoneyBank
Online Account Access Broken for Four Months, Still Unfixed

For the past 4 months I have called multiple times about not being able to access my account online. Your call center staff do not speak English well and can only run through the same script. We have established that the problem is not with my computer (we have cleared the cache, checked the browser etc.). Twice I have been told that the problem will be referred to a technical supervisor who will fix the problem, but nothing has been done. I have used online account management and bill paying for over a year with no problem. I had problems with paper billing; bills were frequently late or inaccurate. I do not want to revert to paper.

Company: CareCredit GE MoneyBank
Country: USA

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