American Express
Interest Rate Raised to 27 Percent After Missing Payment Twice

I've been an American Express customer for almost 14 years and have paid like clockwork. Back in April of I inadvertently forgot to make a payment... Which I remembered to do so a couple of days later. I get a letter in the mail stating they're raising my APR from 10% to 27%. I call AMEX and they say it's an automated letter that goes out and they'll go ahead and change my APR back since I've been a loyal customer.

I recently switched jobs where I travel a lot now and I'm sometimes traveling abroad. In October I missed my payment by one day and again another letter gets sent out. I call and AMEX said they would reduce my APR back to normal and let me know I could put my status in traveling mode as to help with any delays. I graciously thanked the operator and took note of this since I am embarrassed this even happened. I just happened to log in today to see my APR was still at 27% almost three months later and immediately called AMEX again. I spoke to one girl who said she can get her supervisor for me and I thanked her. Her supervisor's name is Barbie Employee # 38802. She got on the phone and was very rude and tried to over-talk me every time when I was explaining what was happening. She said I could close my account if I'm not satisfied and didn't care she is losing a loyal customer of AMEX for years.

Amex might care they're losing a customer that has spent well over 175k in charges with them... But it's very disappointing to not be a valued customer of theirs.

Time to open another card and through social media, try and dissuade anyone else from using AMEX.

Company: American Express
Country: USA

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