Bank of America
Card Compromised by Merchant Breach and Online Access Cut Off

I tried to access my account online today and received a message that my account was not open, despite having just received email notification that my statement was available. I called customer service and found out that a merchant had a "mass compromise of card data" and that my online access was cut off until I received a new card.

First I'm told that I would get the new card December 3 and that I would not be able to access my account OR shop online with the card until then. I had to wait to speak to a manager to find out that I could use the card, but just not access the account online until the new card arrives, in 7 business days. The letter with my new card would be my notification of the compromise.

BOA did not notify me immediately by email or phone call that my card number was compromised, could or would not tell me what merchant was compromised and did not send my card via overnight FedEx.

Company: Bank of America
Country: USA

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