Citi Card
Online access restricted after hack, then $14.95 phone fee

Today I went to pay online as usual. Instead, I got this message:

Important Security Message
This is to inform you that your account may be at risk for unauthorized use. To ensure that it remains protected, we have:

Restricted Account Online access for this account number.

Issued a new Citi Card to you.

When you receive your new card, please take the following steps immediately:
1. Activate it as instructed on the sticker on the front of the card.
2. Inform authorized users of this situation.
3. Notify recurring billing merchants of the new account number.
4. Register your new account number with Account Online for full access again

In the meantime, to make payments online, change account information or use the Secure Message feature, call Customer Service at 1-800-950-5114.

It says that to make a payment online, I have to call the 800 number. So I called it, and they want an extra $14.95 for the payment. I googled Citi Card fraud and found that they have been hacked. Because of their unsecure system, they want to cheat me out of $14.95. I don't think so. Thank God I went to pay early, so I can still pay by snail mail without a service fee.

I will be canceling this account. I am very unhappy with them!

Company: Citi Card
Country: USA
Site: citicards.com

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