Sears
Kenmore Freezer Failed, $75 Service Call Charged, Only 5% Credit Offered

Here is the response I got from Sears... This is Sad... Nothing more to say.

Good Morning Dan,

Thank you for contacting sears.com. We owe you an apology for any inconvenience you encountered with repair charges. We know that your time is valuable and we appreciate the fact you took the time to give us feedback on our performance.

Regretfully, we are unable to provide you with the information that you are seeking here. I recommend contacting the manufacturer and one of their associates will assist you further.

Your business is important to us, if you would like to place an order with us. Please reply to this email with your new order confirmation number, and we will gladly process a credit of 5% on the merchandise price.
Sincerely,

Stafford P. (pnaik1)
Sears Customer Care
webcenter@customerservice. Sears.com
1-800-366-3028

Original Message Follows:
&
Name: Dan Rusch | Address: n5811 County Road P | City: Mayville | State: WI | Zip: 53050 | Country: usa | Day Phone: 920-387-4656 | Evening Phone: 920-387-4656 | Email: drusch@nconnect.net | Comments: What is happening to Sears/Kenmore? I have had Kenmore all my life, use to be quality. I bought a 5.1 cu ft freezer March... It stopped working. I called service... Charge $75 for call plus parts and labor... Really??? I paid $170 for what I thought was a quality product... Now I may have to pay more then the original price to get it fixed. Are you kidding me!!! Kenmore = Junk. This is a sad thing for me!!! I am 54 years old and I thought I would never utter the words Kenmore = Junk. That is just to bad!!!

Company: Sears
Country: USA

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