Bank of America
Lost Claim Paperwork and 40 Days Without Response
- 02-06-2013
- 22
This institution has probably the worst customer service I've ever experienced. Not only do the employees lack the ability to solve problems, when you finally are able to speak to a supervisor you are spoken to very rudely and given no solution. After making a claim that was never resolved, I called to find out they had not even opened the claim because they had lost my paperwork. After re-submitting this claim and waiting 40 days (with no response) I called again and was told that there was an error and my claim was never re-opened. Nothing has been resolved and no one has made an effort to fix this issue in a timely manner. I've had many problems with Bank of America in the past. Overall, a horrible banking institution.
Company: Bank of America
Country: USA