Kay Jewelers Midland Michigan (Mall Location)
Terrible Customer Service

Prevent! The prior commenter is 100% right. The client support as of this area is just a 0 score. Anybody considering purchasing jewelry from below, take my guidance and steer clear of the frustration and misery this shop may cause. On August 21, the Midland Mall Kay Jewelers supplied me using the toughest encounter I've ever endured coping with a company. The revenue worker and supervisor, equally who declined to supply me using their titles, were the rudest, many inconsiderate, and unhelpful people I've actually achieved. I'd only gotten involved two times preceding and my band was too large. Our cousin and that I visited Kay Jewelers and requested the accessible salesperson when they had the momentary “plastic” band pads. She explained that yes they did and questioned me for my band. Upon getting my ring she lay down, together with her back again to me and so I couldn’t observe what she was performing, and proceeded to consider PLIERS to my TWO-DAY AGED numerous thousand-dollar gemstone. While my cousin, who had been to my part, observed she was hanging a steel ring shield to my band, I questioned her to prevent what she was doing. Clearly, metal scores steel. Nevertheless, she extended to complete what she was performing, against me informing her to prevent, efficiently damaging my band more. After I described my issues, actually I had been getting annoyed, she snootily with much perspective responded, “We really are a great jeweler and don’t set plastic on great jewelry.” Ok, that's all great and great. Nevertheless, after I strolled into this “fine jewelers” my band didn't have pliers scars and scores so when I strolled out it did. More, used to do not request a steel band shield and wasn't informed one had been placed on. It'd have now been good to possess had the choice to decrease their support before my band was broken. After I resolved my issues towards the supervisor she asked me if my fiancé had bought my band through them, which he'd not, after which proceeded to state that it wasn’t her issue both verbally and non verbally together with her perspective and argumentative attitude. Upon requesting their info to clearly emphasize/alert everybody who actually thinks conducting business below, she offered me a 1-800 number. NEVER WHEN did they apologize for damaging my band. NEVER ONCE did they convey their problem by what they did or did they provide any type of answer beyond the truth that resizing my band might ideally fan the marks out. Ideally, being the key phrase. I'm beyond ashamed and hope anybody scanning this may more prevent this shop to avoid discussing an identical experience.

Company: Kay Jewelers Midland Michigan (Mall Location)
Country: USA

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