Planet Fitness
Worst club eve

Not only are they hiring ppl who treat you the exact opposite of what they advertise they also have no idea who to run a good business. I was told if i canceled my membership by the 18th that I would not be charged the annual fee in October. The girl behind the counter even verified this w / a manager. Today I find that my cking account was over drawn and i still got charged for a membership I haven't used in TWO MONTHS and only had open for 4 months total. When i explained to the manager why I was upset about the unauthorized charge. He said he'd call rt back. 6hrs later NOTHING! I called back was placed on hold and was told that the team member I tt shouldn't have told me i wouldn't get charged, but that I wasn't going to be refunded the funds. Piss Poor customer service all the way around. Maybe you guys should all get on the same page before you lie point blank to a customers face and don't even have the courtesy to return a phone call.

Company: Planet Fitness
Country: USA

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