Kay Jewelers
Un-Kept promises

I'm really dissatisfied within this organization plus they approach they are doing business. They guarantee issues with their guarantee that, when confronted with, they CAn't or don't back-up. I bought my gemstone and two wedding rings from their website. I'd bought the ESP for several three. How a band was put up the top of the band lay along with the rings. On evening I arrived home after food shopping and recognized the most effective of the band (the middle rock and surrounding diamonds) was eliminated. I instantly ripped out my guarantee and headed towards the closest Kays shop. I had been informed "aw that hurts, I actually donot believe they'll repair it. After reading in the shop they'd not be repairing the harm, I called the corp. Office. The person I talked to stated he'd to verify, but I'd probably need to purchase the fix however they might protect the rocks. I noticed back later that evening, that "because of the intensity of the damage, they'd not be fixing the band, the guarantee didn't protect that kind of damage. What also affects me is the fact that I've another band together that had harm, that they fixed not a problem, however the rocks where significantly smaller, but because it found my big middle rock and all of the surrounding diamonds that will have charged a lot more, they'd not get it done. You'd believe its a large enough organization they might invest the cash to maintain content and faithful clients, imagine they're worried more about their very own expense then their status.

Company: Kay Jewelers
Country: USA

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