Groupon
Dermalogica Facial Given Without Dermalogica Products

I recently purchased a group on voucher for a Dermalogica facial to include scalp, neck and shoulder massage. I booked the appointment for Friday 1st July at Solutions in Southampton. As a therapist I was really looking forward to being pampered. At the beginning of the treatment I was given no consultation to ask my concerns or more importantly check for contra-indications.
During the treatment I was interested to know exactly what Dermalogica products she was using I became a little suspicious when she seemed unsure. She left me to relax with my masque on and I took the opportunity to have a look at her trolley. To my horror I saw only strictly professional/salon system products and a bottle of johnsons massage oil,
Not one Dermalogica product in sight which I thought I had paid to have done.
I have emailed the salon a couple of times but have had no response on this I think a very serious matter.
I would like this matter resolved on why I did not receive a Dermalogica facial as paid for.
Many Thanks.

Company: Groupon
Country: USA

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