Ulta
Bare Minerals - HELP and SERVICE

I got the Ulta ad in the Sunday paper. On the front it advertises a bareMinerals Pure Sweetness Kit free with ANY $40 purchase. Since I needed several cosmetic items, I thought I would go in (Store #189) because I knew I would spend more than $40 and I could get my free bareMinerals gift. I took my items to the counter, along with the bareMinerals kit, and was told that it's only free if you spend $40 in bareMineral products. I informed the cashier that the ad didn't indicate that & neither did the sign in the store. She basically told me that's too bad and that I couldn't have it. I told her it was false advertisement & she should give it to me since that's what they are clearly advertising (in the ad & on the store sign, right next to the bareMinerals kits). I called the toll free customer service phone number the next day and was told that it was a misprint and that they couldn't honor it. She did, however, tell me she would send me a $15 gift card for my inconvenience. Since the bareMinerals kit has a $45 value, they should send me a $45 gift card, not a $15 gift card. What I don't understand, if it's a misprint, why hasn't it been corrected in their online ad, or on a sign in their stores. They have lost a loyal, high spending customer, since they won't back up their ad, or make it right in another way. What they are doing is illegal, and is called bait and switch advertising.

Company: Ulta
Country: USA

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