Ulta
Ulta online

I'm very disappointed in Ulta after my experiences with them. I went there and had my eyebrows done, I had an allergic reaction, which ok that's fine because I have sensitive skin.

I bought some products from them, three of the products were on sale, upon review of my receipt when I got home they over charged me on each of the sale items.

But the icing on the cake was tonight. I went on their online store. I needed to get some presents and couldn't get to the store because we're snowed in. Tonight is the deadline for holiday shipping, if my order doesn't go out tonight I will have to pay extra for shipping.

Problems with my experience with them tonight, several products that are suppose to come with a free gift with purchase. The free gift isn't registering. Annoying but not what really mad me fed up with them.

I go to checkout and wouldn't you know I get a message saying their site is undergoing scheduled upgrades. Why would you schedule upgrades that prevent someone from placing an order on the night of a big deadline. All orders have to be placed tonight to make it there for christmas and their site won't let you order.

So now I can't place my order for it to get there for Christmas unless I pay extra for shipping. Is this a coincidence or a planned way to get more money out of people. I've been trying for four hours to place my order and only have an hour until free shipping that will make it on time ends.

Honestly if I get this order sent out it will be my last time shopping with them. I'm thoroughly pissed off.

Company: Ulta
Country: USA

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