Kay Jewelers
Stay away

On 2/28 I turned the happy fiance to Kevin and new operator of the Neil Street Power gemstone equally which I am totally in deep love with but lately I began to have main issues with Kay. Kevin bought the ESP for one more $260 including dimension for a lifetime that we believed was an excellent strategy till I introduced it directly into be measured. We're within the army positioned in Lemoore, CA but our hometowns have been in Illinois and CT we got involved in Vegas that will be also where the band was bought. On 4/6 I brought my ring to Visalia Mall to get it sized to a 6 (purchased a size 7) when I brought it in I asked if they could just replace it with a size 6 since when I was looking at rings THEIR salesperson told me that with the amount of diamonds on the side of the ring when they size it down they have problems with diamonds falling out. They assured me that it'd appear just good and delivered it towards the dealers. On 4/15 we obtained a phone from their store stating the jeweler wouldn't dimension it along (evidently it got them over per week to find that out) might I love in order for them to include platinum towards the group to create it smaller but charge $100 (how is the fact that free dimension for a lifetime?) or would I love in order for them to purchase a dimension 6 however it might consider longer to obtain the band back. I told them that I understood which was likely to occur and that I needed a dimension 6 to start with however they explained it'd be good. She stated she'd contact me back having an ETA. I never heard back from her etc 4/18 I named the Visalia shop wondering after I would be receiving my band back. Subsequently that woman stated she'd contact me back which she did but informing me my choices again! I informed her that I currently talked to somebody and stated I needed a dimension 6!!! Why has not it been already sent? Our solution was "Oh well I would like to contact you back" ha okay woman. Then I obtain a call-back stating that to be able to obtain a dimension 6 I've in the future in and indication paper-work for that trade. Why was not I informed that before? Today r a supervisor to named people back stating that people may contact customer relationships do not worry woman I've previously attempted to obtain touching corporate. We-don't create much cash but that wasn't a cheap band personally I think that people ought to be improving support but since it was not bought at that shop we'renot obtaining the service-we deserve. I'd ideas to purchase both of our wedding rings there however, I actually donot observe that happening anymore.

Company: Kay Jewelers
Country: USA

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