Kay Jewelers
Staying away from Kay - engagement ring, customer service

On 2/28 I became the proud fiance to Kevin and new owner of the Neil Lane Energy engagement ring both of which I'm completely in love with but recently I started to have major problems with Kay. Kevin purchased the ESP for an additional $260 which includes sizing for life which I thought was a great plan until I brought it in to be sized. We are in the military stationed in Lemoore, CA but our hometowns are in IL and CT we got engaged in Las Vegas which is also where the ring was purchased. On 4/6 I brought my ring to Visalia Mall to get it sized to a 6 (purchased a size 7) when I brought it in I asked if they could just replace it with a size 6 since when I was looking at rings THEIR salesperson told me that with the amount of diamonds on the side of the ring when they size it down they have problems with diamonds falling out. They assured me that it would look just fine and sent it to the jewelers. On 4/15 we received a call from them saying that the jeweler would not size it down (apparently it took them over a week to figure that out) would I like for them to add gold to the band to make it smaller but cost $100 (how is that free sizing for life?) or would I like for them to order a size 6 but it would take longer to get the ring back. I told them that I knew that was going to happen and I wanted a size 6 to begin with but they told me it would be fine. She said she would call me back with an ETA. I never heard back from her so on 4/18 I called the Visalia store asking when I was going to be getting my ring back. Then that lady said she would call me back which she did but telling me my options again! I told her that I already spoke to someone and said I wanted a size 6!!! Why hasn't it already been sent out? My answer was "Oh well let me call you back" ha ok lady. Then I get a call back saying that in order to get a size 6 I have to come in and sign paper work for the exchange. Why wasn't I told that before? Now r a manager to called us back saying that we can call consumer relations don't worry lady I have already tried to get in touch with corporate. We don't make much money but that was not a cheap ring I feel that we should be getting better service but because it wasn't purchased at that store we aren't getting the service we deserve. I had plans to buy both of our wedding bands there though, I don't see that happening anymore.

Company: Kay Jewelers
Country: USA

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