Ulta
Awful customer service

The online service on ulta is awful. They advertise a free shipping code for $25 or more. They also on the same site advertise 20% coupon on one item. Other websites that I have ordered items from will allow you to enter for free shipping and you loyal customer service discounts which I have their rewards card and got a coupon from them. You can only apply 1 coupon and that is it. I called the first time to find out if they could help me but I got a girl who sounded like she hated her life or job telling me sorry can;t do anything for you. When I hung up I called back to speak to a manager and got the run around from another rep. The manager never got on the phone to take care of me. They don't care if they are losing a loyal customer. If I was handicapped I would have been screwed since they don't want to help someone that can't make it into their store. Their solution is to go into their store.

Company: Ulta
Country: USA

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