Acai Berry
Automatic charging products

I purchased item for what I believed was $3.95. Didn't notice something in online advertisement about automated payment or returning item within 21 to prevent getting billed.

On 2/9/09, approximately 22 days after receiving product, $79.90 was charged automatically to my debit card.

Named 1.800.595.4670 and after being on-hold for 14 units, talked to some customer support representative who told me that used to donot browse the fine-print within the info delivered using the item. Described, I wasn't conscious of any autodeductions, and desired to stop my consideration and obtain returned the $79.90. She stated that she'd stop my consideration, but I'd have to return the merchandise to: 6452 Fig Road, Device A, Arvada, CO 80004. I inquired easily might return it any moment and he or she said yes, but to ensure I acquired a tracking number. She also supplied a return authorization code.

I delivered the merchandise towards the organization via UPS on 2/23 plus they obtained the merchandise on 2/26/09 at 10:24 am.

On Monday, March 2, my bank card was billed $69.90 by GNS.

I waited till they exposed their outlines (7:30 am mtn)

And was on-hold using the first customer support representative for 17 units. Once I talked for them, they stated that used to donot get a termination signal in the individual I talked to on 2/9/09, therefore, my consideration wasn't terminated, therefore, I had been getting another cargo of item. I told them exactly what the repetition explained on 2/9 plus they submitted me to a different type of that we was on-hold for another 21 units. This next customer support representative explained that it wasnot terminated and that I wasnot likely to obtain a reimbursement about the item I delivered since I did not return it within thirty days of bill. I mentioned that none of this was distributed to me which I thought once the repetition explained on 2/9/09 that my consideration was cancelled it had been terminated. Then he offered me a termination signal and mentioned he had a need to keep in touch with a and place me on-hold for some moments and that I was stop. Therefore, one hour 5 has past and that I am compelled to contact the 800-number again to become on store for 7 units to become used in another customer support representative to become on store for 28 units for that fifth repetition to inform me they cannot return me the $79.90, that my consideration was not terminated on 2/9/ and they don't have any evidence that I actually named them on 2/9/09 even though that I'd a return authorization rule, which easily needed the $69.90 returned, I'd have to send back the merchandise That's becoming delivered to me. I had been mad and requested to get a supervisor, she mentioned the manager might declare the same. I extended to claim with "Annie" for five minutes and required to consult with a supervisor. Diane, broker 195, responded and that I experienced the whole tale and he or she apologized for my expertise and mentioned that I'd obtain credit in my own banking account for both $79.90 and $69.90 within 48 - 72 hours. We shall delay and find out. Don't cope with gns.

Company: Acai Berry
Country: USA

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