Petco
Worst customer service on the planet! - customer service / animal healthPet

This is the worse company I have deal with in my life. I have order some live stock for Mother's day Over night Saturday Delivery. Nothing was shipped!!!
I have called customer services many times asking for tracking number, and the answer is: I asked why you don’t have it? Answer: So, I waited all day long waiting for a package that never ship. I cannot believe this No gift for Mother's day!!! And I waste my Saturday waiting for a package never shipped!!!
Since then, I have called and email customer service many times to cancel this order, no one help!!! I spoke with managers last one was Ryan ID 025789 how promise me and told me "take my word I will cancel it and send you an email tonight", Nothing happen Ryan you are like the others!!!

Just to not make this review too long, This is how Petco Operate: Petco Online, Customer Service in Philippine and 3 party warehouse I am not sure where???
The funny part this is no communications between this 3 parties, since every time I called we don’t have info from our 3P warehouse. Come on!!! Almost a week and you couldn't get in touch with your 3P warehouse!!!

Company: Petco
Country: USA

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