Petco
Groomer Cut Puppy's Ears to the Skin Despite Bath-Only Order

I took my Old English Sheepdog puppy in to be groomed at 9am and stopped by to pick her up at 4pm. The groomer yelled at me in a very angry tone that she was not ready. I said okay and that I would come back. I went back an hour later, and the groomer was still very rude. I had also told her I wanted nothing but a bath and brush, no cut.

Well, the groomer cut her beautiful long ears all the way to the skin and a bunch of hair on her face. Not only did she cut it when I told her not to, but it was so choppy and uneven that it looked like a two-year-old had cut her hair. Her eyes were also filled with goop and not clean. On top of everything, they charged me $20 more than they were supposed to.

Company: Petco
Country: USA

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