Wal-Mart
Sony Bravia TV Repeatedly Failing Under Extended Service Plan

I purchased a 46" Sony Bravia and 3 year extended Service plan from Walmart.

Roughly after an year my video would just blank out for a few seconds and come back, once the video would be back sometimes the sound would be there and sometimes the sound would be gone, and if the sound would be gone I had to power off the TV and start it again for it to be back to normal.

I contacted service, and they sent a local Chinese guy who came to see my TV and said this is not a problem since this happened with ALL TVs, I was obviously dumbfounded.

I called CS again and this time they switched the vendor and someone else came, looked ta the TV checked my HDMI cables were fine and said if it happens again call us.

Obviously it happened again, called CS and they sent that guy again who this time took my TV to their repair center (which I hate since the service said IN HOME and now I'm not even sure what genuine parts they might replace and put in some fake parts?) anyways so the TV stayed with them for 1 week before I started getting freaked out and called the vendor directly and they started giving me the excuse that the part has not arrived from SONY yet, waitited another 3 days before I called the CS of the service plan and they kept me on hold and called the vendor directly and to my surprise they had never ordered any parts and they told the CS that we were just about to resend the TV after the fix!

I got the TV next day and again after 3 weeks or so the issue started hapenning. Called CS this time to discuss my options for replacement and surprisingly the policy states someone has to come 3 times to fix the TV before they can decide the fate if it will be replaced.

This policy is not mentioned anywhere on the Walmart site, now I have them called the 3rd time and I'm waiting to see what happens next but one thing is for sure, I am not buying any more electronics from Walmart.

Company: Wal-Mart
Country: USA

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