Wal-Mart
Free Replacement Battery Policy Not Disclosed Before Purchase

I purchased a Everstart battery for my car last year which has imprinted on the battery "FREE 3 YEAR REPLACEMENT". The battery died and my husband and I took the battery back to the Rockaway, New Jersey, store where it was purchased and we were told that Walmart would only prorate the amount we paid from the date of purchase plus we would have to pay the difference of the current retail cost of the battery. The "FREE" replacement would cost us an additional $23.00. I questioned the assistant manager how Walmart provided notice of this policy and he conceded that the policy is not posted anywhere and the consumer is not provided with that information at any time before purchase. The policy is explained at the time you attempt to exercise the warranty. In other words, CONSUMER FRAUD. If Walmart is not willing to stand behind the full value of the warranty it should notify the consumer before purchase or it should not sell the product.

Company: Wal-Mart
Country: USA

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