Directv
Missing Channels, $49.99 Repair Fee and New Receiver Never Sent

Called repeatedly and reported that I wasn't getting the channels I was paying for. They told me my dish probably wasn't set up correctly... Although they installed it on my 2 story house. When I asked if they could come and fix it, they told me they would have to charge me a 49.99 service charge. They told me that they would first send me a new receiver seeing as how my programs wouldn't record correctly... It never came. When I finally called to cancel service, they asked why and I told them about not getting the new receiver and how I didn't feel I should pay for repairs when they charge me a monthly fee for services. They told me 'oh well we can waive the service charge in order to keep me as a customer" Whatever... If they wanted my business to begin with, they wouldn't charge me for what they SHOULD be responsible for to begin with. I'm happy with UVerse... For now. Knock on wood.

Company: Directv
Country: USA

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